Privacy Policy

Last Updated: March 1, 2025

Information We Collect

We may collect personal and non-personal information from you when you visit our website, contact us, or engage our services:

• Personal Information: Name, email address, phone number, company name, and any other information you voluntarily provide when contacting us or filling out forms on our website.
• Business Information: Details about your organization, business needs, and objectives when you engage our services.
• Usage Data: Information automatically collected when you visit our website, including IP address, browser type, device information, pages visited, time spent on pages, and other analytics data.
• Communication Data: Records of our communications with you, including emails, phone calls, and meeting notes.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our website and services
• Responding to your inquiries and fulfilling your requests
• Sending you relevant information, such as updates on our services, educational content, and promotional materials (you can opt out of these communications at any time)
• Analyzing website usage to enhance user experience and improve our offerings
• Protecting against unauthorized access to our systems or other illegal activities
• Complying with legal obligations

Sharing Your Information

We value your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., hosting providers, email service providers, analytics services).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or government regulations.
• With Your Consent: We may share your information with others when we have your explicit consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

As a company specializing in data and AI solutions, we take a particularly rigorous approach to data security, applying industry best practices and regular security assessments to our own systems.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality Cookies: Enable the website to remember choices you make

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any websites you visit.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access the personal information we have about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data to Canada and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Elluvate
6060 Silver Dr
Burnaby, BC V5H 2Y3
Canada
privacy@elluvate.com
+1 (778) 608-0546